📋
SLA & Operations
Loading analysis...
ADS-B NETWORK SAS
SLA & Operations · White Paper 2026
📋 SLA & Ops · March 24, 2026
SLA contract vs orbital satellite: uptime guarantee physically impossible in space
SLA & Operations · Chapter 3

The Question Nobody Asks
the Space Dreamers

Which operator can sign a 99.99% SLA on an orbital or lunar asset? The answer ends the conversation.

0operators able to sign an orbital 99.99% SLA today
📸 wp-hero-sla.jpg · 1200×800 · See image_prompts.md
99.99%
SLA standard terrestrial
52 min downtime/yr — achievable, insurable
0
SLA insurers for orbital
No insurer covers orbital asset at viable rates
6–18mo
Lunar intervention time
Any failure: months before any repair possible
$1M+
Typical outage cost
Uptime Institute 2024: 1 in 5 outages >$1M
SLA Analysis · Chapter 3

The Question Nobody Asks the Space Dreamers

Which operator can sign a 99.99% SLA on an orbital or lunar asset? The answer is simple. And it ends the conversation.

Failure ScenarioTerrestrial UndergroundOrbital LEOLunar
Memory failureRack replacement: 2–4h ✅Irreparable ❌6–18 months min ❌
Power failureN+1 switchover: ms ✅Potential total loss ❌No operational power plant ❌
Critical overheatingTechnician: 30 min ✅Impossible ❌Spacesuit + days ❌
Debris/meteorite impactN/A ✅Total loss, no recourse ❌Total loss, no recourse ❌
Major solar flareFaraday cage + UPS ✅Orbital drift + damage ❌Full direct exposure ❌
Network outageFibre redundancy: instant ✅Laser relay: 20–50% cloud blockage ⚠️1.3s latency + relay ❌
GPU replacement (economic refresh)Modular rack swap: 1–2h ✅Full satellite replacement: new launch ❌Mission: 6–18 months ❌
Fuel exhaustion (avoidance maneuvers)N/A ✅Uncontrolled reentry or drift: total loss ❌Fixed body — not applicable ⚠️
Planned GPU obsolescence (2–3yr)Upgrade in place: 4–8h ✅Replace entire constellation: 18–36 months ❌Undefined timeline ❌
⚖️
The Legal Vacuum That No Pitch Deck Mentions

No international jurisdiction defines commercial liability for loss of an orbital asset. The 1967 Outer Space Treaty assigns liability to the launching state — not the commercial operator. A total loss from a Kessler collision or major solar flare falls under no standard force majeure clause. No insurer today covers a 99.99% SLA on a non-recoverable space asset at commercially viable rates.

SLA Standard Comparison

Terrestrial Standards vs Orbital Reality

SLA LevelDowntime / YearTerrestrial DCOrbital DC
99% (two nines)87.6 hoursAchievable ✅Possible if no failure ⚠️
99.9% (three nines)8.76 hoursStandard ✅Single failure = breach ❌
99.99% (four nines)52.6 minutesIndustry standard ✅Physically impossible ❌
99.999% (five nines)5.26 minutesAchievable underground ✅Not applicable ❌

According to the Uptime Institute 2024 survey, 54% of terrestrial operators reported that their last significant outage cost more than $100,000, with one in five exceeding $1 million — on Earth, with technicians available within hours. In space, that million becomes a total loss with no recourse, no technician, and no enforceable SLA.

SLA Dimension 3 — NEW v2.0

The GPU Refresh Cycle: An SLA-Breaking Scheduled Event

Beyond random failures, orbital datacenters face a structural SLA problem unique to space: planned obsolescence requires full constellation replacement — with no notification obligation and no legal framework.

🔄
The Refresh Notification Problem

When a terrestrial datacenter replaces hardware, it notifies customers, maintains SLA continuity, and migrates workloads. When a 1-million-satellite constellation refreshes every 2–3 years, it deorbits the old constellation and launches a new one. What is the SLA during the transition period? Which jurisdiction governs the notification obligation? No pitch deck has answered this question.

🔴 Zero legal framework for orbital fleet refresh SLA
⚖️
Insurance: The Definitive Test

Insurance markets are the ultimate arbiters of SLA viability. No insurer currently offers: (1) orbital asset non-performance SLA coverage, (2) Kessler collision loss-of-constellation coverage at commercially viable rates, (3) solar CME event coverage for LEO compute assets, or (4) GPU refresh transition period SLA coverage. The insurance gap is not a paperwork problem. It is a physics problem in contractual form.

🔴 0 insurers · 0 products · 0 viable rates
SLA RequirementUnderground DCOrbital DC — Current State
Uptime guarantee (99.99%)Contractable, insurable ✅Physically impossible ❌
Penalty clause enforceabilityStandard commercial law ✅No jurisdiction — 1967 Treaty ❌
Kessler collision coverageNot applicable ✅No insurer, no framework ❌
GPU refresh transition SLAPlanned maintenance window ✅Full constellation swap — uncharted ❌
Solar CME event SLAFaraday cage + UPS (covered) ✅Orbital drift + damage — no coverage ❌
Fuel depletion event SLANot applicable ✅Uncontrolled reentry — no coverage ❌
Customer notification obligationStandard GDPR + contractual ✅No international framework ❌